Last Updated: June 2026
Axis Within Psychology is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant professional and ethical obligations.
This Privacy Policy explains how personal information is collected, used, stored, and disclosed.
Collection of Personal Information
Axis Within may collect personal information that is reasonably necessary for the provision of psychological services and the operation of the practice.
This may include:
Name, date of birth, address, phone number, and email address
Emergency contact details
Medicare and private health insurance information
GP and referrer details
Clinical history and health information
Assessment information and reports
Payment and billing information
Correspondence and administrative records
Sensitive information, including health information, will only be collected where reasonably necessary for the provision of psychological services or as otherwise permitted by law.
How Personal Information Is Collected
Personal information may be collected through:
Intake and consent forms
Appointments and clinical sessions
Telephone calls, emails, and correspondence
Online bookings and telehealth appointments
Referrals from healthcare providers
Assessment materials and questionnaires
The practice website and online forms
Purpose of Collecting Personal Information
Personal information may be collected and used for purposes including:
Providing psychological assessment and treatment
Communicating regarding appointments and services
Preparing reports and correspondence where authorised
Processing payments and Medicare claims
Maintaining clinical records
Complying with legal, ethical, and professional obligations
Disclosure of Personal Information
Personal information is generally kept confidential and will not be disclosed without consent unless:
Disclosure is required or authorised by law
There is concern regarding a serious risk of harm to the client or another person
Records are subpoenaed or otherwise required by a court or tribunal
Disclosure is otherwise permitted under privacy legislation
The client has provided consent for communication with another healthcare provider or third party
Where appropriate, information may be shared with healthcare providers involved in a client's care, including General Practitioners (GPs), psychiatrists, paediatricians, and allied health professionals.
Storage and Security of Information
Axis Within Psychology takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Client information is stored securely using electronic practice management systems and clinical record systems.
Reasonable steps are taken to ensure telehealth appointments and electronic communications are conducted using secure platforms.
Overseas Disclosure
Some third-party service providers used by Axis Within may store information on servers located outside Australia.
Where this occurs, reasonable steps are taken to ensure service providers comply with applicable privacy and security requirements.
Access to Personal Information
Clients may request access to their personal information or request correction of inaccurate information, subject to applicable legal and professional requirements.
Requests should be made in writing.
In some circumstances, access may be declined where permitted by law.
A reasonable administrative fee may apply for the preparation, copying, or release of records where permitted.
Website Information
The Axis Within website may collect limited usage information through cookies, analytics tools, or similar technologies to improve website performance and user experience.
The website may contain links to third-party websites. Axis Within Psychology is not responsible for the privacy practices of external websites.
Telehealth Services
Telehealth appointments are conducted using secure third-party platforms integrated with the practice management system.
While reasonable steps are taken to maintain privacy and security, clients acknowledge that electronic communication and telehealth services involve inherent technological risks.
Retention of Records
Clinical records are retained in accordance with legal, professional, and regulatory requirements applicable to psychological services in Australia.
Privacy Concerns or Complaints
If you have concerns regarding the handling of your personal information, please contact Axis Within in the first instance.
Reasonable steps will be taken to investigate and respond to your concerns.
Contact
Axis Within Psychology
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or practice requirements.
The most current version will be available on the Axis Within website.