Last Updated: June 2026
By accessing this website, booking an appointment, or engaging services with Axis Within, you agree to the following Terms & Conditions.
1. Appointments
Appointments may be booked online, via email, or through our secure client portal.
All new clients are required to attend an Initial Consultation before ongoing therapy can commence.
Standard consultations are 50 minutes in duration. Extended consultations may be available for existing clients where clinically appropriate.
Axis Within Psychology reserves the right to review, pause, or discontinue services where ongoing treatment is no longer considered clinically appropriate, professional boundaries are impacted, safety concerns arise, or alternative services are considered more suitable.
2. Suitability of Services
Axis Within Psychology provides psychological services within the practitioner's scope of practice and professional competencies.
Where appropriate, clients may be referred to alternative practitioners, medical providers, or other services that are better suited to their needs.
Services may be declined, paused, or discontinued where treatment is considered outside the scope of the practice, where engagement requirements are not met, or where safety concerns arise.
3. Fees and Payments
Fees are payable at the time of the appointment unless otherwise agreed in writing.
Current fees are published on the Axis Within Psychology website and may be reviewed periodically.
Any fee changes will be communicated prior to future appointments.
4. Medicare Rebates
Clients with a valid Mental Health Treatment Plan (MHTP) and referral from a General Practitioner (GP) may be eligible for Medicare rebates under the Better Access Initiative.
Medicare rebates are subject to current Medicare eligibility requirements and rebate schedules.
Clients are responsible for ensuring that all required referral documentation has been provided prior to their appointment.
Medicare rebates cannot be claimed for missed appointments.
5. Private Health Insurance
Clients may be eligible to claim rebates through their private health insurer, depending on their level of cover.
Clients are responsible for confirming their eligibility directly with their insurer.
Medicare and Private Health Insurance rebates cannot be claimed for the same consultation.
6. Cancellation Policy
A minimum of 24 hours' notice is required to cancel or reschedule an appointment.
Appointments cancelled with less than 24 hours' notice, or missed appointments without notice, may incur the full consultation fee.
Medicare rebates cannot be claimed for missed appointments or cancellation fees.
7. Telehealth Services
Telehealth appointments are delivered using secure electronic platforms.
Clients are responsible for ensuring they have access to an appropriate device, internet connection, and private environment suitable for the session.
While reasonable efforts are made to ensure reliable service delivery, technical difficulties or third-party platform interruptions may occasionally occur.
Telehealth services may not be appropriate for all clients or circumstances.
8. Communication Between Sessions
Administrative enquiries may be made via email.
Email is not monitored continuously and should not be used for urgent clinical matters, crisis support, or emergencies.
Therapeutic support is generally provided during scheduled appointments only.
9. Confidentiality and Privacy
Axis Within manages personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable professional and ethical obligations.
Information shared during therapy is treated as confidential except where disclosure is authorised by the client or required by law.
Examples may include circumstances involving serious risk of harm to the client or another person, mandatory reporting obligations, court orders, or other legal requirements.
Further information is available within the Practice Privacy Policy.
10. Respectful Behaviour
Axis Within Psychology is committed to providing a safe, respectful, and professional environment.
Aggressive, threatening, abusive, discriminatory, or inappropriate behaviour towards practitioners or administrative staff will not be tolerated and may result in the termination of appointments or services.
11. Emergency & Crisis Support
Axis Within does not provide emergency or crisis services.
If you require urgent support or are at immediate risk of harm, please contact:
• Emergency Services (000)
• Lifeline (13 11 14)
• Your nearest hospital emergency department
12. Intellectual Property
All content published on this website, including written materials, graphics, resources, and downloadable content, remains the intellectual property of Axis Within Psychology unless otherwise stated.
Materials may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
13. Limitation of Liability
To the extent permitted by Australian Consumer Law, Axis Within is not liable for any loss, damage, or interruption arising from the use of this website, electronic communication systems, telehealth platforms, or third-party services.
Nothing within these Terms & Conditions excludes rights that cannot be excluded under Australian Consumer Law.
14. Contact
Axis Within